Frequently Asked Questions

Healthy Mama is a comprehensive health and grocery platform that connects customers with fresh produce from local vendors (Mama Mboga), certified nutritionists for consultations, and AI-powered meal planning. We help families eat healthier, save money, and make better food choices by providing access to fresh groceries, expert nutrition advice, and personalized meal plans all in one place.

Creating an account is simple: Click on "Register" in the top navigation, fill in your details (name, email, phone, location), and submit. You can register as a customer, vendor, nutritionist, or delivery agent. If you're already a customer, you can upgrade to a vendor or nutritionist later from your dashboard.

Creating an account, browsing the platform, using the AI meal planner, and reading nutritionist stories are completely free. You only pay for products you purchase from vendors, consultation fees for nutritionist services, and delivery fees for orders. There are no hidden charges or subscription fees.

If you've forgotten your password, go to the login page and click "Forgot password?". Enter your registered email address, and we'll send you a password reset link. If you're already logged in, you can change your password from Profile → Settings → Change Password.

You can reach our support team through multiple channels: Use the Contact Us form in your Profile → Settings → Contact Us, WhatsApp us via the WhatsApp button on the contact page, or email us at support@healthymama.com. Our support team responds within 12-24 hours.

Go to Marketplace from the main navigation. You can browse all vendors, search for specific products, filter by location to find vendors near you, or filter by category (Vegetables, Fruits, Spices, etc.). Click "Visit Shop" on any vendor card to see all their products and place orders.

Browse the marketplace, add items to your cart by clicking "Add to Cart" on any product. When you're ready, click the cart icon, review your items, then click "Proceed to Checkout". Choose your delivery option (Delivery or Pickup), enter your delivery details, select payment method (M-Pesa or Cash on Delivery), and confirm your order. You can track your order status in real-time.

We offer two delivery options: 1) 🚚 Delivery (KES 65) - Your order is delivered to your doorstep by a VSR (delivery agent). 2) 📦 Pickup (Free) - You collect your order directly from the vendor at their location. Delivery typically takes 1-3 hours after preparation, and you can track your order status in real-time.

You can track your order from your Customer Dashboard → Orders tab. Each order shows its current status: Pending, Confirmed, Preparing, Ready for Pickup, Out for Delivery, or Delivered. You'll also receive notifications (bell icon) and email updates when your order status changes. Once out for delivery, you can see the delivery agent's name and contact details.

We accept two payment methods: 1) 📱 M-Pesa - Pay via Paybill number 247247 (account number provided at checkout). 2) 💵 Cash on Delivery - Pay when you receive your order. M-Pesa payments are verified instantly, and your order is confirmed once payment is confirmed.

You can cancel your order before it's confirmed by the vendor. Once the vendor confirms your order, you'll need to contact the vendor directly through the platform to request changes or cancellation. After an order is marked "Ready for Pickup" or "Out for Delivery", it cannot be cancelled.

Click on "Meal Planning" in the main navigation. Choose your meal type (Breakfast, Lunch, or Dinner) and budget level (Economy, Average, or Premium). The AI will show you meal suggestions with recipes, ingredients, and cooking instructions. You can save meals you like, ask the AI coach questions, and even watch cooking tutorials in the sidebar.

Go to Teleconsultation → Find a Nutritionist. Browse through certified nutritionists, filter by location, language, specialization, or gender. Click on any nutritionist to view their full profile, read their bio, see their consultation fees, and check their availability. Click "Book Appointment" to schedule a video, audio, or in-person consultation.

Go to Marketplace → Become a Vendor. Fill in your business details (business name, description, location), owner information (name, email, phone), and create an account if you don't have one. Submit your application, and our admin team will review and approve it within 2-3 business days. You'll receive an email notification when approved.

Once approved, go to your Vendor Dashboard and click the "Products" tab. You can add new products by filling in product details (name, price, unit, category, stock) and uploading a product image. Your products will appear in the marketplace. You can edit product details, update prices and stock levels, or delete products from the product list.

Go to your Vendor Dashboard → Orders tab. New orders appear with "Pending" status. Follow the order flow: 1) Confirm the order (payment must be verified). 2) Start Preparing the order. 3) Mark as Ready for Pickup when complete. The delivery agent will be notified and will pick up the order. You can track the order through delivery until completion.

VSRs (Vendor Sales Representatives) are delivery agents assigned to your shop. They deliver orders to your customers and can also help build your customer base. You can have up to 2 VSRs assigned to your shop. For each delivery, you earn KES 5 (from the KES 65 delivery fee), while the VSR earns KES 50. You can view your assigned VSRs and their performance from the "Sales Reps" tab in your dashboard.

Your earnings come from two sources: 1) Product Sales - Revenue from products sold, settled weekly. 2) Delivery Earnings - KES 5 per delivery, calculated automatically. You can view your complete earnings breakdown from the "Earnings" tab in your dashboard. Payments are processed weekly and settled to your registered account.

Go to your Vendor Dashboard → Profile tab. You can update your business name, owner name, phone number, location, and business description. You can also upload a profile picture and cover photo. Keep your profile updated to attract more customers and build trust.

Update the stock quantity for the product in your product list to 0. The product will still be visible but will show as "Out of Stock" and customers won't be able to order it. You can increase the stock quantity at any time to make the product available again. Regular stock updates help prevent overselling and customer disappointment.

If a customer has an issue with their order: 1) Check the order details and communication from the customer. 2) Contact the delivery agent if it's a delivery issue. 3) Resolve the issue professionally and promptly. 4) If you need assistance, contact our support team. Good customer service leads to repeat business and positive reviews.

Go to Teleconsultation → Register as a Nutritionist. Fill in your professional details: full name, title, contact information, languages spoken, specializations (areas of expertise), and a professional bio. Upload your photo and cover image. Submit your application, and our admin team will review your credentials and approve within 2-3 business days.

Go to your Nutritionist Dashboard → Consultation Rates tab. You can set different rates for each consultation type (Video Call, Audio Call, In-Person) and duration (30, 45, or 60 minutes). Entry-level rates start at KES 1,000-2,000, mid-level at KES 2,000-3,500, and expert rates at KES 3,500-5,000+. In-person rates are typically 20-30% higher than virtual consultations.

Go to your Nutritionist Dashboard → Availability tab. You can set your working hours for each day of the week (Monday to Sunday). Check "Available" for days you work, and set your start and end times. Clients will only see available time slots when booking appointments. Update your availability regularly to reflect any schedule changes.

Go to your Nutritionist Dashboard → Write Story tab. Add a catchy title, upload a featured image (800x400px recommended), and write your content using the rich text editor. You can format text, add headings, create lists, and insert images. Submit your story for review. Admin will review and approve it for publication. Published stories appear on the blog and help build your reputation.

When a client books an appointment, you'll receive a notification. Go to your Nutritionist Dashboard → Overview tab to see pending appointments. Click "Confirm" to accept the appointment. You can also reschedule or cancel appointments if necessary. After the consultation, you can mark it as completed. Your appointment statistics (total, completed, pending) are shown on your dashboard.

Clients can contact you through multiple channels: 1) WhatsApp - If you've added your WhatsApp number, clients can message you directly. 2) Phone - Your phone number is visible on your profile. 3) In-App Notifications - You'll receive notifications for appointment requests and messages. It's best practice to confirm appointments, ask about specific concerns before consultations, and follow up after sessions.

Consultation payments are processed through the platform. Clients pay when booking, and payments are held until the consultation is completed. After you mark a consultation as completed, the payment is released and processed in your monthly payout. You can track your earnings from the Nutritionist Dashboard → Overview tab. Payments are typically processed at the end of each month.

To attract more clients: 1) Complete your profile with a professional photo and detailed bio. 2) Write and publish regular stories (2-4 per month). 3) Set competitive consultation rates. 4) Maintain regular availability. 5) Provide excellent service to get good reviews. 6) Ask satisfied clients to leave reviews. 7) Respond to client questions promptly. 8) Share your profile link on social media and professional networks.

Go to Marketplace → Become a Vendor (or Delivery Partner from the registration page). Fill in your personal details, location, delivery means (Walking, Bicycle, Motorcycle, Car, etc.), and vehicle registration (optional). Create an account if you don't have one. Submit your application, and our admin team will review and approve within 2-3 business days.

You earn KES 50 per successful delivery. For example: 10 deliveries = KES 500, 50 deliveries = KES 2,500, 100 deliveries = KES 5,000. Your earnings are calculated automatically and tracked in your dashboard. Payouts are processed bi-weekly (1st and 15th of each month) via M-Pesa to your registered phone number.

Go to your Delivery Dashboard → My Deliveries tab. You'll see orders with "Ready for Pickup" status. 1) Review the order details (items, customer address, vendor location). 2) Go to the vendor, pick up the order, and click "Mark as Out for Delivery". 3) Deliver to the customer, and click "Mark as Delivered" once completed. Always communicate with customers and vendors for smooth deliveries.

Go to your Delivery Dashboard → My Customers tab. Click "Add Customer" to add new customers to your portfolio. Enter their name, phone, email, delivery address, and assign them to a vendor. You can help customers place orders by clicking "+ Order" next to any customer. Building a strong customer base leads to more repeat orders and consistent earnings.

Go to your Delivery Dashboard → My Customers tab, find the customer, and click "+ Order". Enter the product details (name, price, quantity) and choose delivery option. The order is placed with the vendor. The vendor will confirm and prepare the order, and you'll be notified when it's ready for pickup. This service helps your customers and builds loyalty.

Go to your Delivery Dashboard → Settings tab. Enter your M-Pesa phone number and select your payout preference (Bi-weekly recommended). Payouts are processed on the 1st and 15th of each month. You can track your total earnings, pending payout, and payout history from the Earnings tab. If you haven't received a payout, check your payout settings and contact support.

Your success rate is the percentage of deliveries you complete successfully: Success Rate = (Completed Deliveries ÷ Total Deliveries) × 100. A high success rate (90%+) means you're reliable and may get more delivery assignments. It also helps you build trust with vendors and customers. You can see your success rate on your dashboard, along with tips to improve it.

If you can't reach a customer: Try calling or WhatsApp. Wait 5-10 minutes at the location. If still unreachable, mark as "Failed" and contact support. If there's an issue with the order: Contact the vendor immediately. For damaged items: Note the issue and inform the customer and vendor. Always be professional, communicate clearly, and document any issues to resolve them quickly.